Review of existing Task Flows and the creation of a User Journey Map
Our UX team create a set of specific tasks that Users are required complete. The User will set about completing these required tasks. While they are doing this they tell the interviewers how they are feeling, what they see, what they are thinking, and verbally express how they find the process. The purpose of this task, is to get the User’s input into how they experience interacting with your website, app or web application. This is to highlight User pain points, emotions and gather opportunities to improve the system.