Customer Experience Testing of Table Ordering Functionality
One of the latest innovations we have brought to the Supermacs online ordering system is the ability to order to your table! The feature can be found in the latest version of the Supermacs Mobile App on either iOS or Android. The feature utilises the camera of the device to read a QR code which can be found on each table in the Supermac’s R&D store on the Tuam Road in Galway. The app communicates with our backend technology that enables the order and fulfilment process.
As part of the Customer Experience testing, we took the team to the restaurant for our ‘Friday Team Lunch’. We documented the usability study and customer experience with team members who have not been involved in the project, for impartiality. Overall the test went very well with some excellent data captured and valuable customer experience feedback for the Supermacs team. The food was great too!
